Shipping Policy

This Shipping Policy describes how orders placed on House Montclair are processed and shipped. House Montclair operates under House Montclair, a sole trader registered in Portugal, selling to customers in other European Union countries.

Shipping Destinations

We currently ship to selected countries within the European Union.
At this time, we do not ship to Portugal or to countries outside the EU.

Available shipping destinations will be displayed at checkout.

Order Processing Time

All orders are processed within [1–3] business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times vary depending on the destination country:

European Union: approximately [5–10] business days

Delivery times are estimates and may vary due to factors beyond our control, such as customs procedures or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and order weight.
Any applicable shipping fees will be clearly displayed before completing the purchase.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Customs, Duties, and Taxes

For shipments within the European Union, no customs duties are typically applied.
Any applicable taxes are calculated and displayed at checkout in accordance with EU regulations.

Incorrect Address or Failed Delivery

Please ensure that all shipping details are accurate at checkout.

House Montclair is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.

Contact

For shipping-related inquiries, please contact us at:
📧 support@housemontclair.com