Return and Refund Policy

At House Montclair, we sell and ship our products to customers across other European Union countries. This policy complies with EU consumer protection laws and Shopify Payments requirements.

Right of Withdrawal

In accordance with EU law, customers have the right to withdraw from their purchase within 14 days from the date of delivery, without providing any reason.

Return Conditions

Returned items must:

Be unworn, unwashed, and in original condition;

Have all original tags attached;

Be returned in their original packaging.

The right of withdrawal does not apply to:

Items damaged due to misuse;

Hygiene-sensitive items once unsealed;

Final sale items, where clearly indicated at the time of purchase.

Refunds

Once the returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods, as required by EU regulations.